Customer Complaints Procedure

Here at Weather Ready Ltd, we always endeavour to provide our customers and clients with a paramount service, product and customer satisfaction. If however, there is ever an occasion where we have been unable to meet with the expectations set out by our customers; we have put in place this procedure to help identify and rectify any issues as soon as possible.

On Completion of any installations, our head installer will invite you to inspect the work and provide a demonstration to ensure that the work has been carried out to our usual exceptional standards. There may be occasions where the client is unavailable to inspect the works; if this is the case, we recommend you perform your own inspection as soon as the work is complete.

Please review the complaints procedure below, this will allow things to be handled promptly and will help ensure customer satisfaction. If you have any queries whilst our installation team are on site; please refer your queries to them. If you would rather speak to our office, please call us on 0800 001 6867.

In the unlikely event you wish to escalate to a formal complaint, please then follow the customer complaints procedure below:

1. Making a complaint during the installation:

Please call the office on 0800 001 6867 and outline the nature of the complaint. A manager will attempt to handle your
complaint; however you may leave a detailed complaint log with the advisor on the phone and a manager will aim to
contact you within one working day. You can also e-mail your complaint to:

2. Making a complaint post installation

All complaints of this nature should be made in writing to our Installation Manager. We aim to acknowledge all complaints
within 1 working day and respond within 7 days where possible. We will also provide you with a date to remedy and
issues. Please e-mail all post installation complaints to: Alternatively you can write
to our office address: 21 High View Close, Hamilton Office Park, Hamilton, Leicester, United Kingdom, LE4 9LJ.

3. Urgent Complaints:

If the complaint may be deemed as a: security risk, hazardous or a safety risk; these will be given priority and where
possible will be handled the same working day. For these specific queries please call our office on 0800 001 6867. If it is a
serious hazard or public risk please call our 24 hour line (which is handled by our head of installations) on 07845 778 055

If for any reason you are not 100% satisfied with how your complaint has been dealt with then you can refer it to director level.
Please contact any of the directors on the below:

Shyam Chauhan:

Jake Slaney:

We will aim to resolve your issue within 7 days of receipt. If for any reason you are still not satisfied with how the complaint is
resolved you can always refer to trading standards or FENSA. Their contact details can be found on their website.